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Ordering from Cheng Yan Gallery
Online
You can order online anytime Simply follow the step by step instructions.
By Post
If you wish to order by post, please send your order to:
Cheng Yan Studio
82 Colchester Avenue
Cardiff, CF23 9AZ
UK
Please make your cheque payable to "Cheng Yan", and write your name, address and cheque card number on the back. Please also contact us by email to discuss your requirements. Please allow five working days from receipt of order for your cheque to clear. Then your order will be processed and despatched. Overseas customers are advised to pay online because only cheques written in UK Pound Sterling (£) are accepted.
Returns Policy
We offer products of very high quality and we want our customers to be completely satisfied with their purchase of any Cheng Yan Gallery products. We can accept returns within 30 days of their receipt. All returns require prior approval. Upon receipt of an approved return we will promptly process your refund. Please keep in mind postage are not refundable. Return enquiries must be made within 10 days of your purchase or from the date you received your order. If your return is approved please send the item(s) back to us within 10 days of approval, by insured and prepaid method.
Our Policy does not affect your statutory rights.
Standard Delivery
Your mounted and/or framed photographic prints, canvas wraps, fine-art prints and art cards are all custom produced to order. These are fragile items and need to be securely packed before posting. Unframed photographs and fine-art prints are packaged in a tube. We aim to ship these products within five working days. Items ordered at the same time are not necessarily shipped in the same package. Delivery times vary depending on the order, the destination, and mode of delivery. If you have any questions about your shipment please contact us at +44 029 20 496099, email to yan@chengyan.net or via the contact us form.
Trusted Art Seller
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
We offer products of high quality and we want our customers to be very satisfied with their purchase of any Cheng Yan Gallery products. We can accept returns within 15 days of their receipt.
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
All photographs and fine art prints are produced by a professional, Hahnemühle Certified, print studio using the very latest fine art, 'Ultra Chrome' high dynamic range, giclée technology. Photographic and fine art images are printed on award-winning Hahnemühle paper, to deliver beautiful, museum quality, heavyweight prints that feature stunningly rich and vibrant colours, superb clarity and exceptional sharpness. All prints are archival with a guaranteed longevity of over 100 years.
